If you have any symptoms of flu, COVID (fever, sneezing, coughing etc) or have been exposed to COVID-19, we kindly ask you to reschedule. Please make an appointment in the salon, by telephone or via our online booking system. A deposit may be required to secure your appointment. Walk-in customers may be asked to return later if an appointment is not available and, a deposit taken. (Please note the above policy is subject to change in accordance with the government guidelines).
If you are not happy with your nails, please make us aware of it before you pay. We will adjust them to your satisfaction or remove any enhancements or coatings that have been applied. A refund will not be given because you have simply changed your mind. We will correct any service at no extra cost to you, if you inform us immediately after your treatment that you are unhappy with the quality of the work.
Enhancements and gel polish manicures are guaranteed for 7 business days after your appointment, excluding breakages. If you lose an enhancement or notice chips or lifting in the first seven days, please call us to schedule a free repair. Repairs after 7 days or for breakages, tears, and corner breaks are £4 per nail. Be kind to your nails and they will look beautiful for weeks after your service. Traditional polish services are not guaranteed.
Scheduled appointments have a 15-minute grace period to allow for unavoidable delays. If you anticipate that you will be later than 15 minutes, please call ahead to see if we have the availability to complete your service in full. One late client can throw off our entire schedule and cause our other clients to be late for their commitments. Therefore, if you arrive more than 15 minutes late, we reserve the right to refuse partial or complete services.
Appointments can be cancelled 24 hours in advance by calling or texting 01923 800438. Please give at least 24 hours’ notice so that we have the opportunity to offer your reserved time to another client on our waiting list. We understand that sometimes emergencies happen, and it's not always possible to give adequate notice when you can't make an appointment. However, be aware that if you repeatedly cancel appointments without proper notice, we reserve the right to ask for a non-refundable deposit to secure your next appointment.